GENERAL QUESTIONS

Who is Zhanna?

Zhanna Lutova is an artist currently obsessed with fluid art, a type of abstract art which uses acrylic paint mixed with different pouring mediums to create fascinating, otherworldly paintings. You can find out more about her on our Meet The Artist page.

Where is Zhanna’s studio located?

We are based near Weltevreden Park in Roodepoort, Gauteng, South Africa.

Can I visit the studio?

We are not open to the public at the moment – we just don’t have the space. However, we can arrange viewings for serious art collectors and journalists on request. Please contact us if you would like to visit.

Where can I view the paintings in real life?

Please follow us on social media to get notified about pop-ups, showcases and other upcoming events where you can “meet” the paintings.

I want to learn how to paint fluid art - does Zhanna teach art classes?

Zhanna is happy to offer art workshops for any age or experience level. Please express your interest by contacting us. In the meantime you can check out the Zhanna Abstract YouTube channel for demonstrations.

PAINTING AND PRINT QUESTIONS

What’s the difference between your original art and prints?

Original art is just that – a hand-made, one of a kind painting which will never be replicated. Once it’s sold, it’s gone forever. Luckily, we scan and photograph each work so we can make high-quality paper or canvas prints. A print can be limited edition and rare, but due to the fact that we can make more on demand, it’s more affordable for the entry-level art buyer.

Can I commission a painting from you?

Commissions are considered on a case-by-case basis. They say, ‘never say never’, but generally speaking – an abstract commission, especially fluid art commission, is a tricky thing. Since fluid abstract art is very reactive and cannot be controlled like traditional paint, the end result is often unpredictable. And of course, when However, elements like material, size, and colour are all choices which can be made. So if you’re willing to trust the artist, and are ready to be surprised by the end result, you might be the perfect patron.

Can my new painting be insured?

Yes, in fact we provide a Certificates Of Authenticity for each original painting, which can be presented to your insurance together with your invoice as a statement of value. We recommend all original artwork be added to your insurance as soon as it’s received, and the Certificate Of Authenticity stored in a safe place. Please note we are currently not issuing full certificates with print purchases, unless it is a limited edition or custom edition print.

Can my order be framed?

We don’t currently offer framing, all orders are sold unframed. We may offer framing in future if there is enough interest. In the meantime, we recommend supporting your local framing shop!

Does my new painting or print need to be framed with reflective glass?

Framing is often a decorative choice up to the owner, but for the mediums we use, we recommend the following:

Paintings: Don’t need to be framed with glass. Each painting is covered in a protective varnish to prevent ageing, so you are free to hang them on the wall as-is, or get them framed without glass. We would, however, recommend professional glass framing if the painting will be displayed in direct sunlight, or in a humid environment such as a kitchen or bathroom, for extra protection. At the end of the day, the choice is yours.

Please be aware that most of our paintings are on stretched canvas, and can go straight on the wall for that raw studio-chic look – however, some paintings are sold on hardboard and will need framing to be displayed. Please double-check your order description if you’re after the stretched-canvas look.

Prints: We recommend framing prints with non-reflective glass to keep them beautiful and vibrant. Some framing shops will also offer a matt lamination option, usually with blockmounting, if you want a minimal look. Talk to your local framer about your options to getting the most out of your print while protecting it.

SHIPPING QUESTIONS

How long does shipping take?

Shipping within South Africa takes up to 7 days.

Do you ship internationally?

We can ship internationally on request. Please send us a message to get a custom quote.

Can I track my order?

Yes, once your order is shipped you’ll get a tracking code emailed to you.

Can I collect my order at your studio?

We currently don’t have this option available for standard orders, but if your order is extra large or you have other special requirements, please contact us.

Can I cancel my order?

Yes, if you’ve made an order, you can request a cancellation on your Account page or contact us to process it for you.

Can I return or exchange my order?

We offer a 60-day money-back guarantee on all prints. If you’re not 100% happy, we want to make it right!  You can replace, return or exchange your order.

My order came with hanging hardware, how do I attach it and hang my painting?

It’s easy! Here’s how:

  1. Decide which way up you want your painting to be displayed – mark the direction with pencil on the back frame  of the canvas
  2. Place two evenly spaced markings on the left and right side of the canvas frame. These can be placed higher or lower depending on your painting’s size, but generally, a quarter-way down the height of the paintings is a good guideline.
  3. Attach the bracket hardware by screwing it carefully into the wood with a screwdriver. You don’t need a drill or power-driver, as this may damage the wooden frame.
  4. Place pencil marks on the wall which match your bracket measurements. Now’s the time to check the markings are level!
  5. Gently hammer the nails into the wall. Don’t leave too much nail exposed, you only need enough nail to hook under the bracket, so the paintings sits flush against the wall.
  6. Hang the painting by placing the brackets slightly above the nails and lowering straight down, so the brackets hook into place. Double-check the painting is level.
  7. You’re done, congrats! Time to show off on Instagram! Don’t forget to tag us @zhanna_abstract because we love seeing art in its new home.

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